KGB is smaller than the two aforementioned giants and they’re another company trying to get their share of the growing group deals market. I actually only heard of them the other day when their pretty cool TV ad was aired.
However, upon checking out their site, user reviews and other stats, my optimism soon waned.
“Will KGB Deals Scam Me?!”
A site that grows big enough to air TV adverts is not designed to scam you. However, you are still at risk of poor customer service that results in feeling scammed.
I’m gonna weigh up the chances.
As I did in the LivingSocial post, it’s useful to compare the number of people searching for scams associated with the site in comparison to the number of people searching for the site itself.
This helps give a broad indication of customer satisfaction and customer concerns (the higher the percentage, the larger the number of unsatisfied customers).
Groupon scored a low 0.0004%
LivingSocial scored a higher 1.4%
And KGB Deals scored a significantly higher 7%
Not a good result for KGB Deals.
So what are the customer concerns?
- Voucher codes not working
- Poor / non-responsive customer service
- Misleading promotions
As with other group deal sites, KGB Deals claim to give your money back if you’re not happy with the offer. If KGB Deals were to stand up to their site of the agreement and do this, all would be resolved. However, this is where their customer service sometimes lets them down.
The biggest disappointment for me when evaluating the KGB Deals site and what really tarnished their image in my mind was:
- No contact number on the site.
This must be really frustrating for those that encounter problems that need prompt attention. I don’t understand why a company that can afford to run TV ads hasn’t invested in a readily available call center?
- Their FAQ contains this question “I’m unhappy with my KGB Deal. What do I do?” The answer to that is:
Every kgbdeals voucher comes with a money-back guarantee. If you aren’t 100% satisfied, let us know and we will refund your purchase in full. Just click here to contact us.
Worryingly, the ‘click here’ text is not actually linked to anything. Now that does not give out a good signal to prospective or current customers.
The majority of KGB Deal customers must be happy for it to grow to the size that it is and KGB do offer cool deals. However, customers rarely report positive experiences and are instead driven to report bad experiences when they occur – and KGB has had a fair few of those.
Due to the chances of things going wrong and the lack of evidence that KGB is committed to customer support, I do not recommend them. Groupon and LivingSocial are the better alternatives that you should try out.
Here’s KGB on the legitimacy chart:
Remember to check out our full list of legit, verified companies that offer great deals & discounts.
Update: A kind visitor found the KGB Deals customer service number after searching the Internet and sent it to me. Here it is: 0800 0118012